Shipping & Delivery

We understand that timely delivery is crucial, and we strive to ensure your orders reach you promptly and securely.

1. Shipping Zones and Coverage

We offer shipping services across all regions within Kenya. Whether you are located in Nairobi, Mombasa, Kisumu, or any other part of the country, we deliver to your doorstep.

2. Processing Time

Once you place an order with us, our team works diligently to process it in the shortest time possible. Orders placed outside working days or hours will be processed the following business day.

3. Delivery Times

Delivery times vary depending on your location:

Within Nairobi: Expect delivery on the same day of placing your order.
Outside Nairobi: Deliveries typically take 1-3 business days, depending on your delivery option. For parcel services, you can receive your delivery on the same day of placing your order, or the next day. For courier services, your order will get to you between 2 to 3 days.

Please note that delivery times may be affected by factors beyond our control, such as weather conditions or logistical challenges with the courier company.

4. Shipping Costs

Shipping costs are calculated based on your delivery location. During checkout, you will see the shipping cost before making your payment. We offer competitive shipping rates to ensure affordability for our customers.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through our Order Tracking Page.

6. Delivery Partners

We partner with reputable courier services that have a strong network across Kenya. Our delivery partners are selected for their reliability and commitment to delivering packages safely and on time.

7. International Shipping

At this time, we only ship within Kenya and do not offer international shipping. We are focused on providing exceptional service within the country and hope to expand our shipping options in the future.

8. Customer Support

If you have any questions or need assistance with your order, you can reach us via +254 709 677 111, we’re always ready to assist.